Lenovo Buyer Service Score 2020: Undercover Tech Assist Evaluation

Lenovo Customer Service Rating 2020: Undercover Tech Support Review

(Picture credit score: Laptop computer Magazine)

Lenovo rebounded from a lackluster efficiency in our earlier Tech assist showdown with a good, if uneven end in 2020. Telephone assist continues to be the corporate’s greatest weak spot; one agent gave us an unsatisfactory response, and we had been upset to study that we wanted a software program guarantee subscription to get a solution to a easy query.

Lenovo tech assist

Total Internet Rating Telephone Rating Avg. Name Time Telephone Quantity Internet Assist
70/100 50/60 20/40 17:08 877-453-6686 Hyperlink (opens in new tab)

Lenovo’s social media assist workforce, however, was improbable. I acquired responses in a matter of minutes on each Twitter and Fb, with step-by-step directions on find out how to resolve my issues. The reside chat assist was additionally useful, though it took for much longer to get my query answered through that avenue. 

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