Lenovo is increasing its attain by asserting the launch of its first unique Lenovo Service Middle in Andheri in Mumbai. That is Lenovo’s fourth unique heart in India adopted by one in Delhi, Kolkata and Bangalore. With this launch, Lenovo goals to additional strengthen its after gross sales service throughout the nation. The unique Lenovo heart has the web token administration system that helps to trace the top buyer journey from the purpose of stroll in to decision of the problem, therefore enjoying an integral function within the buyer’s shopping for journey and providing a finest at school customer support expertise. Clients’ queries are additionally addressed with a a lot sooner turnaround time.
With an aggressive service enhancement technique in India, Lenovo goals to offer a extremely differentiated, simply accessible service to its shoppers. Lenovo has a large footprint with 150 service facilities throughout the nation that’s well-equipped with skilled Lenovo licensed employees.
A few of the different distinctive initiatives which have helped to enhance Lenovo’s ‘Buyer Delight’ scores are:
Name me again facility – This facility permits clients to schedule a name again based mostly on their comfort
E – Providers – This enables clients to have personalised self-service by logging on to the devoted providers web site
Zip code mapping – Lenovo providers has elevated accessibility as the corporate reaches out to 29,000 pin codes throughout 180+ places
o Prioritized remedy for privileged and suppose circle clients
For Business clients, Lenovo proactively units up Assume clinics – a whole examination of gadgets is finished at service camps that are arrange at a buyer’s location
Account administration – All of the High 100 accounts have account managers who do weekly, month-to-month and quarterly opinions with clients
o Resident program – For high accounts, Lenovo licensed engineers are deployed at buyer places to ship a personalized service expertise
The ‘Tremendous Response Time’ program ensures that help is offered to each Lenovo buyer inside half-hour throughout all channels – mail, twitter help deal with (@Lencare_In) or a name again from the Lenovo Toll free quantity. All related posts on social media are up to date periodically and rapid closures are offered. Lenovo plans to open two extra unique service facilities by the top of the 12 months, thereby increasing their attain in key areas in India.
Share This Article
Do the sharing thingy