We’ve decoded actual ache factors of SMBs: Shailendra Katyal, managing director, Lenovo India


In accordance with IDC, client tech spending within the first quarter of 2021, a full yr into the pandemic, grew 6.3% quarter-on-quarter. With rising tech spends, organisations have needed to scale and supply versatile providers at a a lot quicker tempo. This has led enterprise in addition to SMB segments to hunt options that allow them to higher navigate IT challenges, deal with gadget damages and mitigate safety dangers at dwelling. Shailendra Katyal, managing director, Lenovo India, talks to Sudhir Chowdhary on the necessity to reimagine IT providers to cater to new enterprise and SMB use instances that have been accelerated throughout the pandemic .Excerpts:

What are a number of the challenges SMBs have confronted throughout the pandemic?
A number of the challenges that we noticed SMBs face within the final two years have been:

Income shock: SMBs in lots of sectors had demand challenges because the pandemic reshaped consumption patterns, F&B and journey being a number of of them. The opposite influence was even when demand existed in lots of classes, fulfilling it offline was tough throughout lockdowns. So SMBs which didn’t have a web based technique of engagement and supply suffered extra.

Value inflation: Prolonged lockdowns put stress on the provision chains and we did see commodity and different enter prices go up. Individuals prices additionally went up with labour shortages in some intervals together with healthcare and security prices rising.

Working capital scarcity: Longer fee cycles and better prices led to many SMBs going through scarcity of working capital. Credit score availability grew to become a problem with lenders taking a extra cautionary view with fee dangers going up.

When it comes to pure operations, we noticed SMBs being challenged in making an attempt to handle distant working and discovering digital channels of promoting as lots of them have been nonetheless in a conventional offline mode with not ample investments in digitisation.

How is Lenovo assembly the IT service necessities of SMBs?
Lenovo has made vital efforts in decoding actual ache factors of SMBs on this interval and shortly developed options to help their distant working and digitisation efforts. We give them a variety of merchandise proper from a smartphone or pill to a datacentre or cloud answer beneath one umbrella. Given their capital constraints, we have now developed a DaaS mannequin for them to pay as they go.

We’ve a bunch of managed providers for IT which assist SMBs keep away from the price of constructing in-house IT groups. A few of these are Good Fleet administration for distant assets, a number of safety choices and onsite assist desks, and many others. We’ve a devoted go-to-market engine of LenovoPro hosted on Lenovo.com that may assist clients and companions discover the fitting options for SMBs.

What are a number of the new service choices launched as a result of pandemic?
Lenovo introduced the launch of Lenovo Machine Intelligence and the improved model with Lenovo Machine Intelligence Plus. The Lenovo Machine Intelligence is a cloud-based software-as-a-service (SaaS) gadget well being administration instrument in India able to helping in not solely diagnosing PC points but in addition in predicting potential system failures earlier than they happen.

Safety has been a key difficulty with firms working from dwelling, how has Lenovo helped mitigate these dangers?
A resilient end-to-end provide chain is important that features a planning and growth state deliberately designed with safety in thoughts. Our choices present technical help, backup and restore providers to maintain gadgets acting at peak effectivity, and protected from cybersecurity threats.

Our Premier Assist provides a 24×7 helpdesk and a technical account supervisor who’s chargeable for drawback decision. Sentinel One is the next-generation antivirus software program that proactively identifies and blocks malicious exercise from infecting the endpoint, cloud, and Web of Issues (IoT). Lenovo ThinkShield, then again, is a customized answer that secures most important information and enterprise applied sciences with complete end-to-end safety.

How does the evolution of IT providers inside Lenovo’s choices set it aside from its rivals?
We’ve been progressively including to our providers portfolio over a number of years and service-led transformation was articulated as a significant company precedence in early 2020. Lenovo’s options and providers portfolio are multi-faceted, complementing various segments and teams. That is bucketed into three segments.

First, our Connected Companies & Software program, that are bought with the gadget and canopy all the things wanted to maintain the product operating throughout its lifecycle, equivalent to prolonged help and entry to Workplace 365.

Second, our Managed Companies and Machine-as-a-Service (DaaS). Prospects outsource their infrastructure administration to us. We offer standardised help and upkeep in addition to general gadget administration. Combining {hardware}, software program, and repair options, helps clients decrease prices and save time.

Lastly, we have now Advanced Options that convey all the things collectively on a strategic stage with proprietary Lenovo Good Options.



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